There are two possible reasons why your balance may not reflect the amount deposited via mobile deposit after submitting your deposit.
- If your mobile deposit was accepted and processed, it can take up to 10 minutes for uOnline to update the new balance in your account.
- Still not seeing your check in your transaction history? That likely means we are reviewing the check. Not to worry – sometimes the image is a little blurry, or some of the text didn’t come through clearly. Our team members monitor deposits throughout the day to help you resolve your check and clear the funds as quickly as possible. You’ll get a notification from us soon letting you know whether it has been approved upon review. If it was still not approved, you’ll get a notification telling you exactly why and what to do next.
Contact us by phone
Main Phone Number
Monday–Friday: 7:30 a.m. to 6:00 p.m.
Saturday: 7:30 a.m. to 4:00 p.m.
Contact us by email
Please note that when you’re sending us an email, do not include personal information such as your account number or social security number.