Why didn’t some of my bill pay payees transfer over into the new digital banking?

If a payee had an incorrect address or the account number format did not match the bill pay provider’s formatting requirements, the payee could not convert. Please re-enter the payee information in the Bill Pay widget. Additionally, users that are joint on an account are required to register as a new user and as a result, do not have access to any previously existing bill pay information.

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