Why did I get an error?

  1. If you get an error when you try to use the Unitus Card Guard app there may be a problem with your phone settings.
  2. Service Unavailable error (or web service error) – we recommend that you try again later. Occasionally, we need to make changes to the service that requires a temporary halt in service.
  3. Network Unavailable error – we recommend that you try again later as you may likely be out of your network coverage.
  4. System Unavailable error – we recommend that you try again later. Network timeouts can be caused by a number of factors, such as:
    • High usage of the wireless traffic carrier
    • Poor signal strength
    • Certain older phones with a slower version of GPRS (data service)

Contact Us

Contact us by phone

Main Phone Number


Monday–Friday: 7:30 a.m. to 6:00 p.m.
Saturday: 7:30 a.m. to 4:00 p.m.

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Contact us by email

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