Why did I get an error?

  1. If you get an error when you try to use the Unitus Card Guard app there may be a problem with your phone settings.
  2. Service Unavailable error (or web service error) – we recommend that you try again later. Occasionally, we need to make changes to the service that requires a temporary halt in service.
  3. Network Unavailable error – we recommend that you try again later as you may likely be out of your network coverage.
  4. System Unavailable error – we recommend that you try again later. Network timeouts can be caused by a number of factors, such as:
    • High usage of the wireless traffic carrier
    • Poor signal strength
    • Certain older phones with a slower version of GPRS (data service)


Contact Us

If you still need help finding an answer, please reach out to us by phone, appointment, or live chat. Visit our Contact Us page for more information.




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