When I attempt to register, I received the following error message “We could not find your account details.”

If you experience this error, please check that you have the correct information entered in the format outlined on the page and please ensure that you are a borrower or co-borrower on the loan. This may also mean that your loan payment cannot be made through this service because your minimum payment is greater than $1500, your loan is paid off in full, your loan is set to be paid off within 2 months or if your loan is 30 or more days delinquent. Please contact the Loan Services department at 503-423-8399 if you would like to make a payment to a loan that is not displaying for you.

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