If you make a Samsung Pay purchase with your card, the merchant may request authorization for an initial amount and send us the actual transaction amount later for payment. The initial authorized amount appears in your Samsung Pay transaction history, but the actual transaction amount is deducted from your account.
This happens frequently in places where:
- You can add a tip (restaurants, salons)
- There can be a significant difference between the amount that’s authorized initially and the actual transaction amount (hotels, car rental agencies)
For most card purchases, we receive the payment request, including the actual transaction amount, within 3 business days of the transaction.
Keep track of your transactions and ensure you have sufficient funds in your accounts to cover the final payment.
Contact us by phone
Main Phone Number
Monday–Friday: 7:30 a.m. to 6:00 p.m.
Saturday: 7:30 a.m. to 4:00 p.m.
Contact us by email
Please note that when you’re sending us an email, do not include personal information such as your account number or social security number.