What if I am having problems with my cell phone or I am out of my cell phone coverage area?
Alerts may not be delivered to you if your phone is not in the range of a transmission site, or if sufficient network capacity is not available at a particular time. Even within coverage, factors beyond your cell phone carrier’s control may interfere with message delivery for which the carrier is not responsible. Your cell phone carrier does not guarantee that alerts will be delivered.
Contact us by phone
Main Phone Number
Monday–Friday: 7:30 a.m. to 6:00 p.m.
Saturday: 7:30 a.m. to 4:00 p.m.
Contact us by email
Please note that when you’re sending us an email, do not include personal information such as your account number or social security number.