Please note: the payment will not display on your loan or within this service immediately. The method you used to make a payment (debit or account and routing number) will affect when the payment is applied to the loan.
If you use the debit card option to make the payment: Your payment will reflect on your loan after 6:05 p.m. PST the same day you made the payment. If you made the payment after 6:05 p.m. PST, your payment will display the following day.
If you use the account/routing number option to make the payment: If you made a payment before 6:00 p.m. PST on a business day, your payment will reflect on your loan after 6:05 p.m. PST. If you made a payment to your loan after 6:00 p.m. PST or on a non-business day, your loan payment will reflect on your loan after 6:05 PST on the next business day.
If you are logging back into this payment portal as soon as you made the payment, you will not see your payment reflected until the next business day.
Contact us by phone
Main Phone Number
Monday–Friday: 7:30 a.m. to 6:00 p.m.
Saturday: 7:30 a.m. to 4:00 p.m.
Contact us by email
Please note that when you’re sending us an email, do not include personal information such as your account number or social security number.