I’m trying to register as a new user in digital banking and received the message ‘We are unable to locate your record based on the information you provided. Please try again.’ What do I do next?

This typically means the information you have entered does not match our records. Please give us a call or stop by a branch convenient to you to review your information and make any necessary updates.

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Contact us by phone

Main Phone Number


Monday–Friday: 7:30 a.m. to 6:00 p.m.
Saturday: 7:30 a.m. to 4:00 p.m.

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Contact us by email

Please note that when you’re sending us an email, do not include personal information such as your account number or social security number.

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