Support Topics
Online Loan Payments
Popular Questions
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No. Make a Payment is designed for regular loan payments, not loan payoffs.
To make sure your loan is paid in full and to avoid delays with your title, please visit our Contact Us page for help with your payoff.
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Sign in to Make a Payment and go to Manage Payment. Select Cancel Scheduled Payment to cancel your scheduled payment.
If you need help, please visit our Contact Us page.
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Sign in to Make a Payment and select Set Up Auto-Pay. You can use the routing number and account number from another financial institution to set up your recurring payment.
If you need help getting started, please visit our Contact Us page.
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Sign in to Make a Payment and select Manage Auto-Pay. From there, you can make changes such as the payment amount or frequency.
To change the bank account used for your automatic payment:
- Go to Manage Auto-Pay.
- Scroll to the bottom of the menu and select + Add Another Payment Method.
- Add your new account information.
- Go to the Profile tab.
- Find your old payment account and remove it from the list.
If you need help making a change, please visit our Contact Us page.
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Your loan must be less than 40 days past due to use Make a Payment.
If your loan is 40 days or more past due, please visit our Contact Us page. Our team can help connect you with the right support.
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We’re here to help. Please visit our Contact Us page to connect with our Contact Center for assistance with your payment.
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The maximum payment you can make through this service is $1,500.
If your payment is more than the amount currently due, any extra funds received will be applied to your loan’s principal balance.
If you have questions about how your payment will be applied, please visit our Contact Us page.
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You can mail your loan payment to Unitus using one of the addresses below. Please include your loan information with your payment so we can apply it correctly.
Regular Mail
Unitus CCU
Attn: Loan Servicing
P.O. Box 1937
Portland, OR 97207Overnight Mail
Unitus Business Center
Attn: Loan Servicing
7632 SW Durham Rd
Tigard, OR 97224 -
Please visit our Contact Us page to connect with our Contact Center. We’re happy to help with questions or problems with your payment.
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If you’ve already registered for Make a Payment, make sure you’re entering the same email address and password you used when you registered.
If you still can’t sign in, please visit our Contact Us page for help.
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You can use Make a Payment for the following eligible Unitus loans:
- Auto loans
- Home equity lines of credit
- Credit cards
- Personal loans
- Personal lines of credit
- Certain business loans with a minimum payment of $1,500 or less
Mortgage loans: Make a Payment cannot be used for mortgage payments. Please use the mortgage portal to make your mortgage payment.
Student loans: Make a Payment cannot be used for student loan payments. Please visit the Student Lending Center to make a student loan payment.
If you’re not sure which option to use, please visit our Contact Us page for help.
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You do not have the ability to cancel or edit a payment through this online payment service.
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Yes, you can set up a recurring payment on your loan using your routing and account (ACH) number from your other financial institution.
You must be registered for this service in order to set up a recurring or automatic payment. This will give you the control you need to manage your automatic payments. By registering for the online payment service, you will create a password and access the system more quickly with less information.
In order to register for the service, you will need your email address, your account number, the last 5 digits of your social security number, your date of birth and your zip code. All information entered must match the format listed on the page and must match the information that Unitus has on file for you. Your account number at Unitus can be located on your account/loan statement or you can contact us to obtain the account number.
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Click the “Forgot your Password” link and follow the prompts to reset your password.
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Please ensure that you are the borrower or co-borrower on the loan. If you experience this error, please check that you are entering the correct information in the format outlined on the page.
This could mean that the identifying information you are entering, such as your zip code, is not what Unitus has on file for you. Please contact Unitus to update your contact information.
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You must be registered for this service in order to set up a recurring or automatic payment. This will give you the control you need to manage your automatic payments.
By registering for the online payment service, you will create a password and access the system more quickly with less information.
In order to register for the service, you will need your email address, your account number, the last 5 digits of your social security number, your date of birth and your zip code. All information entered must match the format listed on the page and must match the information that Unitus has on file for you.
Your account number at Unitus can be located on your account/loan statement or you can contact us to obtain the account number.
You will need the routing/account number from the financial institution of where you would like the payment to come from for the recurring or automatic payment.
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Making the payment using your Unitus account is simple and free. If you would like to make a payment using your Unitus account, please log in to Digital Banking by clicking the “Login” button at the top of the page.
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To make the payment, you will need your Unitus account number, the last 5 digits of your social security number and your date of birth. The account number can be located on your account/loan statement or you can contact us to obtain your account number. Please ensure that you’re entering the information as outlined on the website.
You will also need your debit card OR the account and routing number from the financial institution which you will be making the payment from.
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No. At this time, principal only payments are not available to be processed using the online loan payment service.
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You do not need to register to make a one-time loan payment; you can use the Express Pay option to make a one-time payment if you are not registered. Simply click the “Express Pay” button to access this feature.
You must be registered for this service in order to set up a recurring or automatic payment. You can register for this service by clicking the “Register” button. You will need your account number at Unitus, the last 5 numbers of your social security number, your date of birth and your zip code.
By registering for the online payment service, you will create a password and access the system more quickly with less information than if you use the Express Pay Option.
In order to register for the service, you will need your email address, your account number, the last 5 digits of your social security number, your date of birth and your zip code. All information entered must match the format listed on the page and must match the information that Unitus has on file for you.
Your account number at Unitus can be located on your account/loan statement or you can contact us to obtain the account number.
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Please note: the payment will not display on your loan or within this service immediately. The method you used to make a payment (debit or account and routing number) will affect when the payment is applied to the loan.
If you use the debit card option to make the payment: Your payment will reflect on your loan after 6:05 p.m. PST the same day you made the payment. If you made the payment after 6:05 p.m. PST, your payment will display the following day.
If you use the account/routing number option to make the payment: If you made a payment before 6:00 p.m. PST on a business day, your payment will reflect on your loan after 6:05 p.m. PST. If you made a payment to your loan after 6:00 p.m. PST or on a non-business day, your loan payment will reflect on your loan after 6:05 PST on the next business day.
If you are logging back into this payment portal as soon as you made the payment, you will not see your payment reflected until the next business day.
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Yes. For no additional charge, you may choose to send us a check each month. Please include your account number and loan number on the memo line of the check.
Please mail check to the following address:
Unitus CCU
Attn: Loan Services
P.O. BOX 1937
Portland, OR 97207Please see out Make a Payment page for other payment options.
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You can set up a recurring payment on a weekly, every two weeks or a monthly basis. You can choose any date in the future and at least 1 day before you would like the recurring payment to start. Keep in mind if you are scheduling the payment on a schedule that is not monthly, you will want to make sure the full payment amount is received by due date to avoid a late fee.
If you have questions around the payment frequency, please call the Loan Servicing department at 503-423-8399 for further assistance.
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All payments made through the online loan payment service will be applied as a regular payment to your loan account, according to the terms of your Loan Agreement with us. This includes extra funds received with the payment. If you are unsure how payments will be applied to your loan account, please contact our Loan Services department at 503-423-8399.
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The primary borrower and/or the joint borrower on the loan can make a payment through this service. If you are not a borrower on the loan, you will not be able to access this service.
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Yes, simply type the amount of the payment you wish to send instead of the regular monthly payment amount. Keep in mind that the maximum amount you can pay using this service is $1,500.00.
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Once you’ve entered your identifying information, the system will display your payment amount and your due date. Your payment amount is also located on your statement or on your loan coupons.
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This service is designed to work on variety of devices including your smart phone. The compatible browsers are Chrome, Internet Explorer (version 11.0 and above) or Firefox.
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It may take 3-5 business days for the funds to be withdrawn out of your other financial institution.
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No, there is no cost to you to schedule a recurring payment through this channel.
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Yes, you can set up a recurring payment on more than one loan. If you have multiple loans, each loan will need to be set up with its own recurring payment.
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If you have questions related to the specific payment that you made, please contact the Loan Services department at 503-423-8399 between 8:00 a.m.-4:30 p.m. PST.
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Please ensure that you are the borrower or co-borrower on the loan. This may also mean that your loan payment cannot be made through this service because your minimum payment is greater than $1,500, your loan is paid off in full, your loan is set to be paid off within 2 months or if your loan is 40 or more days delinquent. Please contact the Loan Services department at 503-423-8399 if you would like to make a payment to a loan that is not displaying for you.
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There is a $10 convenience fee for online or automated phone payments.
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Yes, Members may make a partial payment on their Unitus loan using the online loan payment service.
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You can schedule a recurring payment any day of the week, however, if the payment is scheduled for a non-business day, by default, the payment will process on a business day AFTER the scheduled date. You will be presented with the option to have the payment processed on the business day BEFORE the scheduled date if the scheduled date falls on a non-business day before you confirm the scheduled payment.
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We will attempt to withdraw the funds out of your account once for the recurring or automatic payment. If you do not have the funds in your account, your payment will not post for that month and you will need to make a payment through a different channel. We will attempt to withdraw the funds the following month.
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You can expect to see funds withdrawn out of your other financial institution within 3-5 days of the scheduled recurring payment.
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Your payment will reflect on your loan after 6:05 p.m. PST on the day that you have the recurring payment scheduled for. Keep in mind that if you schedule a recurring payment on a non-business day, by default, that payment will be reflected on your loan the following business day after 6:05 p.m. PST. If you opted to process the payment before when scheduling the recurring payment and your payment falls on a non-business day, the payment will appear on your loan the previous business day after 6:05 p.m. PST.
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Yes, you can set up a recurring payment on your loan through this channel.
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Yes. As an alternative to digital banking, for a nominal fee you can make a payment on most Unitus loans including certain business loans where the minimum payment is $1,500.00 or less. You can also set up recurring monthly electronic transfers. Visit our Make a Payment Page to get started.
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Please check your spam or junk folders for the confirmation email. If you are using a work email through your employer, please ensure that the email was not blocked by your employer prior to reaching your inbox.
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A “Payment Confirmed” Screen will display for you once you’ve followed all the prompts and a confirmation email will be sent to you.
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If you experience this error, please check that you have the correct information entered in the format outlined on the page and please ensure that you are a borrower or co-borrower on the loan. This may also mean that your loan payment cannot be made through this service because your minimum payment is greater than $1500, your loan is paid off in full, your loan is set to be paid off within 2 months or if your loan is 30 or more days delinquent. Please contact the Loan Services department at 503-423-8399 if you would like to make a payment to a loan that is not displaying for you.
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Yes, joint borrower or primary borrower can both use this service to make a payment and can register for this service.
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Yes. Log in to digital banking to make payments or set up recurring payments from Unitus or other financial institutions.
For other payment options, please contact Unitus Mortgage Servicing at 1-877-877-8367 or by email at customerservice@loanadministration.com, Monday-Friday 5:30 a.m.-9:00 p.m. and Saturday 10:00 a.m.-3:00 p.m.
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Yes. You can set up automatic payments from other financial institutions, at no cost! Additionally, you can make a one-time payment using your debit card or account routing number for a low fee. Learn more by visiting our Make a Payment page.
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Yes. If you have a student loan, please visit our Student Loan Center to make a payment. Additionally, you can learn more about if refinancing a student loan makes sense for your individual situation.
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