What if I am having problems with my cell phone or I am out of my cell phone coverage area?

Alerts may not be delivered to you if your phone is not in the range of a transmission site, or if sufficient network capacity is not available at a particular time. Even within coverage, factors beyond your cell phone carrier’s control may interfere with message delivery for which the carrier is not responsible. Your cell phone carrier does not guarantee that alerts will be delivered.



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If you still need help finding an answer, please reach out to us by phone, appointment, or live chat. Visit our Contact Us page for more information.




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